You didn’t just “answer phones.” You resolved client issues. You kept operations smooth. You were the reason a frustrated caller stayed with the company.

So why doesn’t your résumé say that?

One of the biggest mistakes we see in résumés is a long list of duties instead of accomplishments. Let’s fix that—and show you how to make every bullet point work harder for you.

Duties = What You Were Expected to do

Duties describe what you were expected to do. Accomplishments describe what you actually achieved.

Here’s the difference:

Duty: Handled customer complaints
Accomplishment: Resolved 50+ complaints weekly, boosting satisfaction scores by 23% in 3 months

Which one would you interview?

A Simple Formula to Follow

Use this clear structure to craft accomplishment-based bullet points:

[Action Verb] + [What You Did] + [How You Did It] + [Result]

Example:
Launched a new digital filing system using Google Drive, reducing document retrieval time by 50%

Strong Verbs that Pack a Punch

Here are better verbs than “helped” or “worked on”:

• Spearheaded

• Delivered

• Resolved

• Streamlined

• Improved

• Reduced

• Increased

• Optimized

Even if you don’t have big corporate numbers, you can still highlight impact. It could be team morale, smoother workflows, better processes—you name it.

What Hiring Managers Really Want

Recruiters scan résumés for results, not just responsibilities.
They’re asking:

“What changed because you were in that role?”

If your résumé doesn’t answer that, let’s fix it.

We can Transform it For You

At Adrian’s Career Services, we help clients turn dry job descriptions into dynamic résumés that tell a real story—and pass the ATS test.

📄 Want help turning your duties into accomplishments?

👉 Book Your ATS-Friendly Resume Rewrite
or
📋 Fill Out Our Intake Form