When James came to Adrian’s Career Services, he was at a professional crossroads. The turning point came after a patient medication error at his previous job—an incident that led to a six-day suspension and multiple corrective actions.

“For printing an incorrect label, I was placed on a six-day suspension. Upon my return, I faced retraining, a level-three write-up, and possible loss of raises or advancement,” he shared. “That was all the motivation I needed to move on from the company.”

The experience revealed to James that his potential deserved a better environment—one where accountability was fair and growth was truly possible.

Facing the Job Search Wall

Despite holding both a Bachelor’s Degree in Business Management and Leadership from Bellevue University and an MBA in Organizational Management from Eastern University, James found himself stuck in a frustrating loop.

“Phone call after phone call with an offer for Pharmacy Technician in Philadelphia,” he recalled. “I became increasingly tired explaining the lack of interest, given my level of education.”

Having worked with other resume services before—with little to show for it—James decided it was time for a new approach. That’s when he found Adrian’s Career Services.

“I’d done my homework, had experience with others in Adrian’s industry, and came to the conclusion that this is the best in the business,” James said. “The phone calls and interviews came in quicker than I’d expected. What disappeared were the offers for Pharmacy Technician jobs.”

A Resume That Changed Everything

After collaborating with Adrian, James received a tailored resume and cover letter highlighting his leadership and management strengths.

“The resume and cover letter revamp gave me a boost of confidence I didn’t know existed,” he said. “Imagine walking into an interview and knowing that you’re going to receive the offer in the first round. That’s exactly what happened.”

Within days, James began hearing back from companies offering management and operational roles that truly reflected his capabilities.

Landing the Role at Extra Space Storage

James spotted the Assistant Operations Manager position at Extra Space Storage on ZipRecruiter and submitted his new resume and cover letter. Just 48 hours later, he received a request for a Zoom interview. That initial meeting led to two in-person interviews—ending with an offer that changed everything.

“For the first time since finishing graduate school, all the knocking on doors paid off,” James said. “To say that I was over the moon is an understatement.”

Thriving in a Culture of Growth

Today, James begins each morning by managing operations across his facility—opening procedures, lock checks, reporting, customer communications, and more.

“The biggest lesson I’ve learned thus far is that I play an important role in this company. And it’s not just talk—there’s action behind the words,” he said.

He describes the culture as “welcoming and engaging.” Each colleague has the opportunity to grow and take ownership of their success.

A Career Aligned with Purpose

“My charge is to run the business like it’s my own,” James explained. “The responsibilities are clear, and advancement is based on performance—not favoritism.”

When asked what advice he’d give to someone feeling stuck, James didn’t hesitate:

“Feeling stuck is ok. Staying stuck is another thing entirely. No job is worth the frustration, stress, or anxiety. Take the step, do it afraid, and let God take care of the rest.”

He closed with a reflection that perfectly captures his journey:

Psalm 118:23 – “This is the Lord’s doing; it is marvelous in our eyes.”

James’ Takeaway for Job Seekers

💡 “Make the investment in professional resume help. It will pay off in the end when you get the new career that you're looking for.”

🐾 Shoutout: Brandywine SPCA – where James rescued his beloved cairn terrier.

To stay up to date with James's Career progress, follow him on LinkedIn @jamesclemens